Frequently Asked Questions
Everything you need to know about shopping at Motel Rocks.
How long does shipping take?
Standard shipping usually takes 3-5 business days, while express options can deliver within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please use our online portal to generate a return shipping label.
How do I know which size to choose?
Check our detailed Size Guide located on each product page. Our items generally run true to size, but specific fit notes (like 'oversized' or 'bodycon') are included in the descriptions.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by region and will be calculated at checkout.
Can I change or cancel my order after it's placed?
Because we process orders quickly, we are unable to make changes once an order is confirmed. However, you can return the items for a refund once they arrive.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Klarna and Afterpay.